Our Shipping Policy
We strive to ship all items as efficiently and cost-effective as possible. Please review the following:
Customers are highly advised to upgrade order shipping services if they are:
a) ordering supplements or health treatments that are needed in a timely manner
b) ordering products that'll be taken out of the country for friends or family
Order Processing Details
- Standard processing time for orders is 1-2 business days
- Orders are processed Monday - Friday from 8 am to 4pm PST. We do not operate or process shipments on weekends, national holidays, and after 4pm PST, although we may do so at our own discretion
- Orders need to be placed by 3pm to get processed on the same day (order size and product availability could delay this, however)
- Orders are processed as they are received
Transit times are not guaranteed, unless postal expedited shipping cost is paid (ie: UPS 2nd Day Air or Next Day Air, etc.)
Merchandise Damaged in Transit & Lost/ Misdelivered Packages
We try our best to package all items the best way possible and also check the accuracy of the order "Ship To" details. However, if you receive any damaged items, or did not receive your package 7 business days after the order left our facility, please email us at info@livipet.com or call us at (909) 906-6796. Every situation is different, so we'll work as diligently as possible to evaluate and resolve your issue.